Company

About Offlo

Offlo is the AI Revenue OS for e-commerce — one AI agent that sells, supports, and re-engages customers across every channel.

Offlo helps e-commerce brands turn every customer conversation into revenue. Our AI agents answer questions, recommend products, take orders, and follow up automatically across WhatsApp, Messenger, Instagram, live chat, and email — so shoppers get instant, accurate help at any hour and your team stops drowning in repetitive messages.

As an official Meta Tech Provider built for Shopify and the WhatsApp Business API, Offlo unifies AI-powered support, conversational sales, marketing campaigns, and CRM in a single platform. Every conversation is grounded in your own product data and business knowledge — not generic guesses — and hands off to a human the moment it matters.

Our mission

We believe customer conversations are the most underused growth channel in e-commerce. Support tickets, pre-sale questions, and abandoned carts are all revenue moments — but most brands treat them as costs to contain.

Offlo's mission is to close that gap: to give every store an AI agent that resolves questions instantly, recommends and sells with context, and re-engages customers automatically — while keeping responses accurate, on-brand, and easy for your team to govern.

What we build

Offlo brings AI customer service, conversational sales, and marketing together in one revenue platform for e-commerce teams:

  • AI sales & support agent: A conversational AI agent that answers from your catalog and knowledge base, resolves order questions, and closes sales autonomously — 24/7.
  • Omnichannel inbox: WhatsApp, Instagram, Messenger, website live chat, and email unified in one shared inbox, so no conversation slips through the cracks.
  • Automations & workflows: No-code automations that route conversations, trigger follow-ups, recover abandoned carts, and hand off to human agents when needed.
  • WhatsApp marketing & campaigns: Broadcast and drip campaigns, approved WhatsApp templates, and ads that trace back to the conversations they earn.
  • Built-in CRM: A durable customer record that connects the ad, the conversation, and the order — turning support history into segments your campaigns can target.
  • Integrations: Native connections to Shopify, Meta, Google Workspace, Slack, and more, so Offlo fits the stack your team already runs.

Who we serve

Offlo is built for e-commerce and DTC brands, Shopify merchants, and the support and growth teams behind them — from lean founders who need an always-on storefront assistant to scaling teams managing thousands of conversations a day across multiple channels.

Why teams choose Offlo

  • Grounded answers from your own products and content — designed to reduce hallucinations and escalate when confidence is low.
  • An official Meta Tech Provider on the WhatsApp Business API, so your number stays verified and compliant.
  • One customer record across the full journey — acquisition, conversation, order, and follow-up — so revenue is measurable end to end.
  • Human handoff and operator control built in, keeping people in the loop for the conversations that matter most.

Trust, security, and quality

We treat security, privacy, and reliability as product requirements. Data is encrypted in transit and at rest, access is tightly controlled, and we process customer data only to deliver the features you enable.

Our Privacy Policy and Terms describe exactly how we handle your data, and our roadmap keeps improving safety, accuracy, and operator control as the product evolves.