01The click loses its identity
Once a shopper starts a conversation, the source ad and acquisition context are easy to lose.
Ecommerce
Turn every shopper conversation into a connected revenue loop.
Create the ad, answer the shopper, read Shopify context, keep the customer record, follow up later and trace the purchase back to its source.
- Shopify products, orders and customers in context
- AI support across connected customer channels
- Campaigns and follow-ups that stop when shoppers reply
- Spend joined to contacts, purchases, revenue and ROAS
Order attributedSource retained from first clickA single operating loop for acquisition, service, retention and attribution.
Shopify
WhatsApp
AI employee
Catalog
ROASThe ecommerce problem
The ad, conversation and order live in different systems.
01
02Support cannot see the store
Product, order and customer details sit outside the thread where the question is being answered.
03Revenue is hard to attribute
Spend, conversations and purchases are reported separately instead of as one customer journey.
Core capability
Give every shopper an answer with the store already in view.
Sync Shopify products, orders and customers so AI and human agents can answer with the store context already in view.
- Product, order and customer sync
- Catalog sharing inside WhatsApp
- Store context beside the active thread
The Offlo difference
One closed loop from first click to attributed order.
Create demand, carry source context into the conversation, reuse the customer record, and connect the outcome back to the ad.
01Create the ad
Launch Click-to-WhatsApp, Click-to-Website, or WhatsApp Status ads.
02Keep the source
Carry the source page and source ad into the shopper conversation.
03Guide the shopper
Answer with approved knowledge and connected store context.
04Build the record
Retain messages, fields, tags, and audience context around one contact.
05Re-engage
Use segments, campaigns, and reply-aware follow-up sequences.
06Attribute revenue
Join spend to contacts, leads, purchases, revenue, and per-ad ROAS.
Shopify context
Products, orders, customers, and catalog.
Meta acquisition
Ad creation, source context, and event reporting.
Customer channels
WhatsApp, web, social messaging, and email.
One record
Messages, source, fields, tags, and audiences.
One customer record
Keep source, conversation and audience context together.
The contact record survives channel changes and can be reused in segments, campaigns and follow-ups after the first conversation.
- Source page and source ad
- Cross-channel message history
- Reusable fields, tags and segments
Commerce operations
One workspace from first message to measured order.
Support, campaigns and attribution share the same durable customer context instead of reconciling separate records later.
Store context
Products, orders and customers in the workflow.
Reusable audiences
Segments built from retained customer context.
Per-ad attribution
Spend connected to purchases, revenue and ROAS.
Ecommerce use cases
Built around the moments shoppers actually need help.
Each journey starts in the conversation, keeps the commerce context, and moves to an agent or approved workflow when needed.
Shopper moment 01
Product discovery
Help shoppers navigate product questions using store context and the knowledge you approve.
Shopper moment 02
Cart recovery
Continue the conversation with sequenced follow-ups that can stop as soon as the shopper replies.
Shopper moment 03
Order support
Bring order and customer details into the same thread, then hand off with context when needed.
Shopper moment 04
Repeat purchase
Build reusable audiences from customer fields, tags, conversations, and purchase context.
FAQ
E-commerce questions, answered.
SCHEDULE A 30-MINUTE INTRO CALL
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Muhammad AkifCEOFor companies looking to
High volume conversations without the high volume headcount
Start with the content and channels you already have. Then layer in automation where it measurably improves speed, consistency and how much each conversation is worth.
Schedule your callA practical walkthrough of how Offlo reduces repetitive work, improves response speed and fits your current support workflow.
“60% less emails. 50% less workload. Offlo just replaced half my support team.”
Fahad Dhamrah
Founder @ Chex AI
One workspace
Make the first clickmeasurable all theway to the order.
Connect the store, channels, AI employee, campaigns and attribution in one Offlo workspace.
