01 / 04
Identity Layer
Who the agent is: name, gender, role, brand voice, formality, answer length and the 95+ languages it can hold a conversation in. This layer decides how every answer sounds, never what it contains.
app.offlo.ai / inbox
AI Agent
AI Customer ServiceThat Keeps CustomersEngaged.
An AI customer service agent that reads your website and your own documents, replies on WhatsApp, Instagram, Messenger, live chat and email, performs real tasks like checking an order or rebooking an appointment, and hands over to a person the moment it reaches something you told it not to handle, while building stronger customer engagement across every channel
Offlo AI support agent solves more customer queries with helpful AI with a knowledge base you can measure, and permission to act inside the systems you already run.
- Handles the repeat half of your queue without a person
- Refuses what you tell it to refuse, every single time
- Reads your PDFs, docs, sheets, and slides, never the open internet
- Runs real tasks status, bookings, refunds and customer conversations
Every interaction can become an opportunity to support and engage better
Voice and role
Goals
Refusal rules
Source library
Exact answers
Task actionsTASK ACTIONS
The AI agent
Every Industry want to connect
Customer support automation that reaches into the systems you already run. Every action can be switched off individually, every run is logged, and anything it cannot complete becomes a ticket for a person instead of a dead end.
Check an order
Check an order
Pulls live status and fulfilment detail mid-conversation, so “where is my parcel” ends in an answer rather than a queue position.
app.offlo.ai / inbox
Let's connectTurn every conversation into completed work.
Whether you're managing high-volume support, multiple channels, or complex customer workflows, Offlo brings conversations, automation, and customer context together in one operating layer.
Talk to our teamCustomer conversation
Customer context
AI workflow
Completed work
ARCHITECTURE
Four layers you can
change one at a time.
Each layer is independent. Tighten what it knows without rewriting how it sounds. Add a new capability without reopening your boundaries. Nothing is bundled into a single setting you are afraid to touch.
02 / 04
Knowledge Layer
What the agent can draw on: your website, uploaded documents, help centre articles and pinned exact answers. Sources stay listed with sync status, so you always know what it has read and when.
app.offlo.ai / inbox
03 / 04
Answer Layer
How a draft becomes a reply your boundaries, refusal rules and confidence thresholds are applied here. Restricted topics stop at this layer rather than reaching a customer.
app.offlo.ai / inbox
04 / 04
Action Layer
What the agent can do beyond talking the sequence graph that turns a detected intent into a real system call, with per-action toggles and an execution count on every one.
app.offlo.ai / inbox
COVERAGE
Know what it cannot answer before your customer does.
Give it a URL and it reads your site. Upload PDFs, Word files, spreadsheets, decks and plain text and it reads those too. Each source stays visible what came in, when it last synced, and which questions it still cannot cover.
01 / 05
Customer Questions
Offlo reads real conversations and groups them by what was asked. You see the ten questions driving most of your volume, and whether the agent can currently handle each one.
02 / 05
Knowledge Gaps
Every question that returned nothing is logged with the source it looked in. No guessing which document is missing — the gap names itself.
03 / 05
Response Improvement
Correct an answer where it happened, pin the exact wording you want instead, and republish. The correction applies from the next message onward.
04 / 05
Coverage / Testing
Run your real questions against a draft in a private sandbox, read every answer and the source behind it, then push it live. Nothing goes out unreviewed.
05 / 05
Product Screenshots
AI knowledge base showing uploaded PDF, DOC, XLS, PPT and TXT files with per-file sync status.
HOW AN ANSWER IS MADE
Four checks between the message and the reply.
Nothing is generated freehand. Every incoming message passes the same four stages, and any stage can stop the process and hand the thread to a person instead.
Understanding
The agent works out what was actually asked, in any supported language, including the messages that ask three things at once or bury the real question in the third sentence.
Reasoning
It retrieves only from the sources you uploaded and assembles a draft. If your content does not cover the question, nothing is invented to fill the space.
Review / Approval
The draft is checked against your boundaries, your pinned wording and your confidence threshold. Restricted topics and low-confidence answers stop here and become escalations.
Execution
It replies, performs the task — order lookup, booking, ticket, refund request — or hands over with the full thread attached. It never guesses its way to an ending.
SETUP
Four steps between your website
and a working agent.
No implementation partner, no integration project, no prompt engineering. Most teams finish in an afternoon and go live on one channel the same day.
01Source
Paste your website URL and drop in whatever you already have: help docs, policies, price lists, product sheets, FAQs. PDF, DOC, XLS, PPT and TXT all parse.
02Knowledge
Offlo builds the knowledge base, scores what it can cover, and tells you which questions still return nothing so you know what to add next.
03Review
Set the voice, write the refusals, pick the escalation triggers, then run your real questions through the sandbox until the answers are ones you would send yourself.
04Deploy
Switch it on for one channel, read the transcripts for a week, correct what misses, and widen the scope as your confidence grows.
Results
“Every answer is logged, sourced and reviewable.”
AM
Alex Morgan
Head of Customer Support
0%
Ticket deflection rate
0s
First reply
0 hrs
Support hours returned each week
0+
Languages answered
FAQ
The questions that decide it.
SCHEDULE A 30-MINUTE INTRO CALL
Book your strategy call
Muhammad AkifCEOFor companies looking to
High volume conversations without the high volume headcount
Start with the content and channels you already have. Then layer in automation where it measurably improves speed, consistency and how much each conversation is worth.
Schedule your callA practical walkthrough of how Offlo reduces repetitive work, improves response speed and fits your current support workflow.
“60% less emails. 50% less workload. Offlo just replaced half my support team.”
Fahad Dhamrah
Founder @ Chex AI
START HERE
See what it can answerbefore you committo anything.
Build an agent on your own content, run your real questions through it privately, and decide from there. Nothing goes live until you say so.
